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The compulsory liquidation of Thomas Cook UK Plc and its associated UK entities highlights again the importance of holidaymakers knowing their consumer rights and having travel insurance.
The UK business ceased trading with immediate effect and all future flights and holidays have been cancelled. Organisers are responsible for the travel packages they sell, and this includes Thomas Cook even though it has now gone into liquidation. This means they are liable in case of mal-performance and they need to have insurance cover for such claims.
Commenting on the potential impact of the liquidation of Thomas Cook PEOPIL President John Beer said today “if you have booked a package holiday with Thomas Cook and you have an accident which you feel was caused by negligence or failure by the tour operator to provide reasonable service you should immediately seek legal advice. Unfortunately, many holidaymakers suffer injuries each year in hotels, apartments, water parks and other holiday amenities and their tour operator may be liable”.
He continued “PEOPIL members are experts in international travel law and can advise tourists on their rights under the Package Travel Directive. Many consumers are now entitled to greater rights to claim compensation under the Package Travel and Linked Travel Arrangements Directive which was introduced in 2015 to protect travellers’ rights when booking package holidays in terms of cancellations, liability, repatriation and refunds.”
He added “the Government and the Civil Aviation Authority in the UK are now working together to support passengers due to fly back to the UK with Thomas Cook up to the 6th of October 2019. Any traveller who is already abroad should visit the Thomas Cook website www.thomascook.caa.co.uk for further information.”
John Beer PEOPIL President